What To Expect

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You may file a health information privacy and security complaint with the Office for Civil Rights (OCR) if you feel a covered entity or business associate violated your (or someone else’s) health information privacy rights or committed another violation of the Privacy, Security or Breach Notification Rules.

How OCR Investigates a Health Information Privacy and Security Complaint

OCR carefully reviews all health information privacy and security complaints. Under the law, OCR only may take action on complaints if:

  • Your rights were violated by a covered entity or business associate
  • You file your complaint within 180 days of the violation
What Happens After the Investigation

At the end of the investigation, OCR issues a letter describing the resolution of the investigation.

If OCR determines that a covered entity or business associate may not have complied with the HIPAA Rules, that entity or business associate must:

  • Voluntarily comply with the HIPAA Rules
  • Take corrective action
  • Agree to a settlement

If the covered entity or business associate does not take satisfactory action to resolve the matter, OCR may decide to impose civil money penalties (CMPs) on the covered entity. If CMPs are imposed, the covered entity may request a hearing in which an HHS administrative law judge decides if the penalties are supported by the evidence in the case.


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